ºÚÁÏ³Ô¹Ï staff aim to treat everyone with courtesy, respect and integrity and to be sensitive to the diverse needs of all our stakeholders. In turn, we expect everyone contacting ºÚÁÏ³Ô¹Ï to offer our staff the same consideration – as workers and as human beings.
We will do our best to help you in every case, but our staff will not tolerate any rude or aggressive behaviour, including:
- verbal abuse
- rude or otherwise vulgar expressions or gestures
- threatening or offensive behaviour
- threats of physical violence or self-harm.
If any caller to ºÚÁÏ³Ô¹Ï engages in such behaviour, staff will warn them clearly that the conversation may be terminated. If the caller continues that behaviour regardless, the call may be transferred to a recorded message indicating they have breached ºÚÁϳԹϒs protocols.
ºÚÁÏ³Ô¹Ï will respond firmly to any similar emails or social media messages, and we will notify police if anyone visiting ºÚÁÏ³Ô¹Ï offices displays the same behaviour.